Here are the 4 main reasons that we decided to sign up for the HI’s Quality and Sustainability Management System
1. To Work with a management system that has been developed for Hostels and is tailored for our hostel
2. Receive dedicated Guest Intelligence Reports from ReviewPro – an online reputation management analytics system that provides guest insights from 200+ OTAs and review sites in 75+ languages
3. Get access to guidelines, templates and best practices developed by the HI network experts to give you all the insights needed to implement the system
4. The HI-Q&S Management system is recognised by the Global Sustainable Tourism Council (GSTC)
We don`t seek any shortcuts
We view HIQ&S as a long-term investment, as it is not a quick solution and will require discipline to follow up and execute year in and year out. This is important to us as it helps deliver the HI mission that is to ensure operational efficiency, risk management and customer satisfaction, while also helping the hostel make informed decisions and be part of a global coomunity of responsible travelers.
The certification provides us with a framework to work on continious improvement and highlight things that work for us and our guests, to correct the bad and focus on repeating the good; which is to provide first class customer service towards our guests and members.
Did you know…
HIQ & S certified hostels score an average of 88% guest satisfaction, which is 5% more that our non-certified hostels.